April 02, 2020, 10:55:09 AM

Author Topic: SUMMIT RACING - poor customer service  (Read 495 times)

Offline Gunnytron

SUMMIT RACING - poor customer service
« on: January 12, 2020, 04:52:58 PM »
Has anyone else had problems with Summit?

I ordered some parts before Christmas (to the UK) and when they turned up but there was a part missing. I immediately  followed their missing part procedure (sent photos etc.) but I have heard nothing back. A week later I sent them an email asking what was happening as I hadn't even had confirmation that they had received my missing part request.

It's now been 2 weeks and I haven't heard a thing. Now I gave them a weeks grace as the parts turned up on the 31st Dec IIRC, but to not even get an email is pretty slack. Most places reply within 24hrs.

http://www.norotors.com/index.php?topic=12880.0
FD, LS1 running 220 3.90 Trickflow heads, Comp Ultra-gold Arc 1.72 Rockers, 7.550 BTR Pushrods, BTR Stage II NA Cam 227/234 .614"/.576" 113+2, ARP Head Bolts, BTR Platinum Springs, Ported FAST 90, NW 90mm TB, FAST 60lb Injectors, Textralia Clutch/Flywheel, T56, Cobra 8.8, 31 spline, trac-loc 3.55 Diff, Holley HP EFI, Racelogic TC.

Offline Gunnytron

Re: SUMMIT RACING - poor customer service
« Reply #1 on: January 12, 2020, 05:07:49 PM »
Just had a web chat with them. WTF!!

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http://www.norotors.com/index.php?topic=12880.0
FD, LS1 running 220 3.90 Trickflow heads, Comp Ultra-gold Arc 1.72 Rockers, 7.550 BTR Pushrods, BTR Stage II NA Cam 227/234 .614"/.576" 113+2, ARP Head Bolts, BTR Platinum Springs, Ported FAST 90, NW 90mm TB, FAST 60lb Injectors, Textralia Clutch/Flywheel, T56, Cobra 8.8, 31 spline, trac-loc 3.55 Diff, Holley HP EFI, Racelogic TC.

Offline wickedrx7

Re: SUMMIT RACING - poor customer service
« Reply #2 on: January 12, 2020, 05:19:16 PM »
I find myself using these chat services much more and they are usually super responsive. Emails and even the lost procedures tend to be somewhat slow/non responsive.

Calling summit has always been really good and Iíve never had a complaint with them.

Glad it looks like they are taking care of you.

1993 Touring, 2012 L99, T-56, Ronnin 8.8, Ohlins, Speedhut, Samberg and lots of custom parts
Build Thread - http://www.norotors.com/index.php?topic=19354.0
Pictures - www.flikr.com/wickedrx7

Offline Cobranut

Re: SUMMIT RACING - poor customer service
« Reply #3 on: January 12, 2020, 06:02:30 PM »
I haven't dealt with Summit or Jegs much lately, but back when I was building my Cobra I got excellent customer service, to the point of being treated like royalty when I'd call.  Probably had something to do with the amount I was spending with them during my build. LOL

They've been around a long time, and I haven't heard negative things about them, but anyone can have something fall through the cracks sometimes.

Glad they're getting it sorted out for you.
1995 FD, 7.0 Liter stroked LS3, T56, 8.8, Samberg kit.

Offline Gunnytron

Re: SUMMIT RACING - poor customer service
« Reply #4 on: January 12, 2020, 06:26:35 PM »
I didn't get any time to respond. I tried starting another chat but it was out of hours so Dale basically did a f&*k you, I'm going home.

I also want to make sure they send it with the duty paid as that is how I bought it in the first place.

Do I wait another 2 weeks for a response (that makes it 1 month)?

Guess I will try and start another chat tomorrow.
http://www.norotors.com/index.php?topic=12880.0
FD, LS1 running 220 3.90 Trickflow heads, Comp Ultra-gold Arc 1.72 Rockers, 7.550 BTR Pushrods, BTR Stage II NA Cam 227/234 .614"/.576" 113+2, ARP Head Bolts, BTR Platinum Springs, Ported FAST 90, NW 90mm TB, FAST 60lb Injectors, Textralia Clutch/Flywheel, T56, Cobra 8.8, 31 spline, trac-loc 3.55 Diff, Holley HP EFI, Racelogic TC.

Offline freeskier7791

Re: SUMMIT RACING - poor customer service
« Reply #5 on: January 13, 2020, 03:31:25 PM »
I didn't get any time to respond. I tried starting another chat but it was out of hours so Dale basically did a f&*k you, I'm going home.

I also want to make sure they send it with the duty paid as that is how I bought it in the first place.

Do I wait another 2 weeks for a response (that makes it 1 month)?

Guess I will try and start another chat tomorrow.

I think chat is the best route for you.  In general I have had lots of shipping issues lately, including UPS losing an artificial christmas tree.  I think there a lot of people stealing stuff out of packages now
https://www.youtube.com/thedriftingdad
1985 Mazda RX7 GSL Drift Car

CCVT

Offline Gunnytron

Re: SUMMIT RACING - poor customer service
« Reply #6 on: January 13, 2020, 04:18:59 PM »
Well, you are correct. I had a chat today and they sorted me out straight away so all is good now.

Wish I'd done it in December now.
http://www.norotors.com/index.php?topic=12880.0
FD, LS1 running 220 3.90 Trickflow heads, Comp Ultra-gold Arc 1.72 Rockers, 7.550 BTR Pushrods, BTR Stage II NA Cam 227/234 .614"/.576" 113+2, ARP Head Bolts, BTR Platinum Springs, Ported FAST 90, NW 90mm TB, FAST 60lb Injectors, Textralia Clutch/Flywheel, T56, Cobra 8.8, 31 spline, trac-loc 3.55 Diff, Holley HP EFI, Racelogic TC.